Shipping and Returns
There is no need to be shy or embarrassed when buying products from Cupidvilla, because we understand Indian culture and sensibilities, so go ahead and shop for Adult toys with confidence.
All our products are shipped in tamper proof packets, making them 100% discreet. Only a return address and the shipping address is on the shipping label, there is no company name listed. Our shipping method is very discreet, not even the delivery person will know what is inside the box.
Customer must us their own name and address for cash on delivery orders. For protecting other people's privacy we will not service Cash on Delivery orders placed by 1 person for another person until we can verify the recipient. Cupidvilla holds rights to cancel such orders directly. This specific rule is for cash on delivery only and customers are free to pay for orders to be delivered to others as gift or paid for on behalf of others
Sex Toys can not be imported into India in original packing due to commodity restrictions in the country with restricts the import of adult products. Therefore, we import products, with permission from all manufacturers, without box and manual to facilitate import. All products are of manufacturers as mentioned in individual products
We at Cupidvilla want to protect the health of our customers and for sanitary reasons, we do not allow exchanges or refunds. Due to the nature of our products, heath regulations prohibit the return of personal items and our company policy follows this law so. For sanitary purposes, ALL SALES ARE FINAL. When you receive your package, promptly check the items to make sure the items are working.
We will credit or exchange for DEFECTIVE items only or items wrongly delivered. The same has to be informed to us within 48 hours of receiving the delivery. Please return the items in their original packaging within 7 days to the address that we will provide to you for purpose of return. Items returned without original packaging will NOT be refunded so please keep all packaging for the 7 day return period. If you have further questions or problems, please Contact Us. Company reserves the right to refund or replace depending on options available at that time.
For clothing items, we do not permit size return requests unless product does not match mentioned size . We also have no policy for return of products based on customer satisfaction as the same can not be guaranteed due to nature of goods involved. In certain cases, our executives can consider genuine requests of replacement if they find it proper to do so. However, the same is not a guaranteed right under our terms.
If an item is returned to us, we throw it in the garbage/ return it to the manufacturer, we never sell a returned item regardless of if it was used or not because we do not want to risk re-selling any pre-used items. This is why we cannot offer a refund even if an item is returned.
This policy is to give peace of mind to our customers knowing that they will never be sold a previously returned, used or unwanted product. We thank you for your understanding of this policy.
In the case of a manufacturers defect, we will gladly honor the replacement/refund policy and replace your product with a fresh new one. Return of defective product will have to be done first to avail of replacement.
Any defect must be reported within 48 hours of receipt of the product. Any damage post receiving does not form part of company responsibility in sex toys.
Once you receive your order, test the battery operated items immediately BEFORE using as we provide no replacement or refund for any items post use.
The manufacturer will only provide warranty replacement if the item is returned in original packaging and all parts of the item are properly included with the return.
In the event of a defect please email to email@example.com and include the name of the product, the order number and a brief explanation of what is wrong. We will respond with the return address and further instructions.
Please note, you must email us within 48 hours of receiving the product.
Sometimes, manufacturers change the packaging, the color or the design of an item. The items you receive may not appear exactly the same as pictured on the website. In some cases, substitutions may be made. We reserve the right to limit quantities and refuse an order.
Without prior approval and confirmation Cupidvilla does not reimburse for return shipping costs.
Customers are liable for paying courier charges and additional damage or returns processing charges in case the order is returned due to their non-availability or refusal. Cupidvilla reserves rights to charge / not charge customers based on the same. This applies for both paid and COD orders.
For Pickup from Courier Office orders, customers have to themselves keep track using the tracking code provided post dispatch. Any delays caused or consignments returned due to the customer not picking up the parcel from the courier office will not be our responsibility.
If you feel the item was not as advertised, please go back to the page where the item is listed and make sure that you are correct. Then please email us with the web page address and let us know what the page said and what you found to be different. We will refund/replace the product for you if the necessary information is missing, and we appreciate help to improve our site.
Cupidvilla reserves right to refuse refund and/or replacement if issue not found genuine.
Cupidvilla may relax the refund/replacement time frame if the company finds fit to do so, but it reserves all rights to refuse any refund or replacement post stipulated time frame irrespective of the issue. Cupidvilla shall not be liable to any problems caused due to the same. So please ensure any defective / incorrect item issues are reported immediately and once the future course of action agreed upon if a product is to be sent back it is sent back on time.
Cupidvilla provides no refund or replacement for size related concerns in clothing. Customers are therefore requested to double check the size before ordering.
If you have any problems please contact us via email at firstname.lastname@example.org